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Customer StoriesWhat our clients have to say about INTEGRA and their Destiny loan softwareOne of the best ways for you to find out more about INTEGRA and our Destiny mortgage loan origination software, is to hear what several representative customers have to say in the following Testimonials and Customer Stories. “Mid-size mortgage companies, in particular, need to embrace technology without having to develop their own software system or buy the most expensive and complex software available.” Now is the time to make a change—and not in an up cycle when you just don’t have the time or resources to handle such a major LOS integration—that is, if you plan on being around in five to ten years. Cost and efficiency will be even more critical down the road. The way to reduce the cost of origination and streamline your business processes is only going to happen through better technology.” “When we purchased Destiny we knew that a boom was coming in the industry and that others in our market would not be able to compete without equal technology. Gateway needed the flexibility for customization, and everything had to be integrated in one system from our pipeline to secondary marketing. INTEGRA gave us that...and more.” Read more “We picked INTEGRA because of the combination of price and flexibility. We probably use Destiny unlike any other INTEGRA client and really like the flexibility that this tool has provided for our sub-prime business. It enables us to do the great majority of our customization in-house.” Read more “Opteum has worked with Integra for over five years using Destiny as their mortgage loan originating system (LOS). As an entrepreneurial company, Opteum has grown very quickly over the past few years and the Destiny LOS has allowed us to be flexible in supporting several different business models. Integra has always been there to support our needs and are constantly looking for ways to improve and service their clients. They continue to enhance their system to keep up with the needs of the market.“ “INTEGRA’s product validation and product comparison functionality sharpened our abilities and improved the accuracy of processing every loan at each step in the process—and made it a lot easier for our loan officers. Lots of manual steps have been eliminated with Destiny. It was a leap from our previous system, but once we got the hang of it, there’s no question Destiny enables every individual to close more loans in less time.” Read more “We tend to be proactive versus reactive to the market. So is INTEGRA. They have a really good sense of what our priorities are, and their people are a real asset to our business. The INTEGRA tech support is very responsive, and they are always available if we have any issue. Everyone from our receptionist to President can and does use Destiny. Our President is an avid user—especially of Destiny’s reporting—to quickly monitor virtually anything he wants in our business. INTEGRA is an essential part of our lending business, and we highly recommend them to other lenders.” Read more “The benefits of INTEGRA's Destiny were immediate, and it was a good thing Valley switched systems when we did. With interest rates already dropping, and the mortgage industry really starting to take off—our business needed to be ready to ramp up quickly. Without Destiny’s bullet-proof reliability to help us handle our record volume, the boom years would have a lot more challenging to say the least. In hindsight, INTEGRA really paid off during the “Re-Fi” mania, especially 2002-2004. Now, we’ve actually got some time to learn more about the other new things Destiny can do, and we’re involved in some new Destiny custom enhancements. So we’ll be sure that we’re ready for that next major up tick in the industry.” Read more “Destiny’s web functionality has been central to our online approach with lenders. We have over 400 lenders who can log on to get reservations and request funding online, track funds, check status and do basically anything to monitor any key point in the loan process. And if they choose, they can get automated emails for as many of those steps as they want. Different types of lenders can “see” what what’s important to them online. They love it, and most say that it’s one of the best systems they work with. Destiny gives them virtually seamless integration with Kentucky Housing Corporation loan processes.” Read more “We like the fact that we can do our own in-house custom work, but we’ve also asked INTEGRA to do a number of custom projects involving such things as enhanced security features, additions to the interim servicing, and a new lock screen that was specifically designed for our business.” Read more “We’ve learned a lot from other INTEGRA clients, and it really helps us all to weigh in together and influence INTEGRA’s development priorities. INTEGRA has a very capable staff, and they are very open to clients and our needs.” Read more “We love the fact that Destiny is easily customizable and that we know there is the flexibility to rely on INTEGRA to do any customizing that we need if our IT staff is busy. Primarily, though, we like the honesty of the INTEGRA people and the fact that they always try hard to do the right thing for us—and I think, all other customers, as well.. With INTEGRA we continue to get steady improvement, especially in the areas of QC and tracking version controls. And each release—which does not cost us anything more—keeps getter better and better.” Read more |