"INTEGRA really paid off during the 'Re-Fi' mania, especially 2002-2004. Now, we've actually got some time to learn more about the other new things Destiny can do, and we're involved in some new Destiny custom enhancements. So we'll be sure that we're ready for that next major up tick in the industry."
Read More Al Engel, Executive Vice President, Valley National Bank
“walking the walk” in providing our clients top notch support services
INTEGRA Software Systems is committed to delivering the highest level of customer service and technical support to our clients. We believe that it is imperative that we place customer satisfaction as our Number One priority. INTEGRA does a lot more that just “talk the talk” when it comes to services. Read what our clients say about INTEGRA “walking the walk.” We work hard to ensure that our customers do business with us not only because we offer an excellent product but also because we stand behind Destiny – with exceptional services – as well. Each client’s continued success through the use of our mortgage origination automation software is critical to our success..
When clients contact our Client Support group, they are greeted with a friendly voice—and a smile. We know that the client’s business depends on our promptness, and we do everything in our power to help them as quickly as possible. Our automated tracking system insures that each and every issue is properly monitored and serviced. Furthermore, each client is provided online access to this system — making it easy for them to monitor the progress of each item. Automatic email notification and the interactive capabilities inherent within the system ensure clients are always informed about their issues.
Our Client Support professionals are available to service our client’s needs Monday thru Friday, 7AM – 7PM CST. Weekend appointments are also available by appointment. After hours contact is available for emergency use only. To contact a Client Support professional, simply dial (615) 595-0900, and press option 1, or you may e-mail us at firstname.lastname@example.org.
As an additional level of service to our clients, each is assigned a Client Advocate (CA). INTEGRA instituted the Client Advocate program in response to our clients’ desire to gain additional representation within INTEGRA. Our goal was to provide a vehicle by which we could establish a consistent dialog between each client and INTEGRA to ensure their expectations were either being met or exceeded.
At a mutually acceptable interval, the client and their Client Advocate confer by phone, email, or even face to face, with the intent to discuss the client’s exceptional issues and to establish a solution course. The Client Advocate is knowledgeable about INTEGRA’s processes, systems, and most importantly, the client’s ongoing expectations. Each CA has the authority to obtain ANY resources required to best accommodate a client’s requests at ANY time. The combination of INTEGRA’s Client Support group and the Client Advocate program has proven to establish a unique relationship between client and vendor that is unparalleled in this industry.
More ways that INTEGRA keeps in touch with our clients
INTEGRA’s new online Forum enables clients to interact online with other INTEGRA clients and staff–to get the most out of their own Destiny system.
INTEGRA Users Group
This is a recently implemented group that includes representatives from the INTEGRA client base. The group meets regularly by phone to discuss issues and ideas that impact the majority of INTEGRA clients.
INTEGRA Users Conference
INTEGRA also conducts a 3-day Users’ Group meeting each spring for all clients to attend to learn more about Destiny and product enhancements, receive additional training, communicate their needs to INTEGRA staff, and interact with other INTEGRA clients.