![]() ![]() |
Wednesday April 25 | |
"INTEGRA really paid off during the 'Re-Fi' mania, especially 2002-2004. Now, we've actually got some time to learn more about the other new things Destiny can do, and we're involved in some new Destiny custom enhancements. So we'll be sure that we're ready for that next major up tick in the industry."
Read More Al Engel, Executive Vice President, Valley National Bank |
Frequently Asked QuestionsINTEGRA Client Support FAQ'sQ: How do I report any Destiny software issue to INTEGRA?
Q: How do I report any Destiny software issue to INTEGRA?Support Page Q: How do I know my issue is being worked on?A: We give our clients access to our ticketing system so they can login at their convenience to check the status of the issue(s). Q: What are the hours that I can call Support?A: We are available Monday – Friday 7:00am – 7:00pm Central Standard Time Q. How long will my issue be in Support?A: That depends on the severity of your issue and if Support is able to duplicate your issue. Q. How does Support prioritize issues?A: We use 4 ways to your issue(s):
Q. What happens if we are down before or after Support hours?A: We try to accommodate our client’s normal working hours as much as possible. We are available during off hours by appointment only. Q. What if I have a Custom Development or Enhancement request. Do I still go through Support?A: Yes. All requests, questions, and issues are made through Support. Q: How does Support go about resolving an issue?A: Support works diligently to get issues resolved in a timely manner. We will first try to duplicate the issue to verify it is a system issue. Afterwards, we involve developers to help in resolving the issue. Q: If I’ve been talking to one particular person in Support about a certain ticket, should I always talk with that person? What if they’re not in?A: Yes. It is best to always ask for the Support individual working on your issue. If they are not available, you can leave a message on their voicemail to call you back. Also, find out more about our Implementation and Training Services, Software Development Services and IT Infrastructure Services. - OR -
|
© 2015 Integra Software Systems
|